If the return is a result of our error please contact us and we will refund the cost of the return of the item.
In addition to your statutory rights, if you are not completely satisfied, you may contact us within 7 days of receipt and return the item within a further 7 days, along with sales receipt (your tax invoice). You must ensure that the product is returned to us in original condition and possess ALL original packaging. The cost of return freight and packaging must be bourne by the customer. We recommend you insure the item as Sax & Woodwind...and Brass will accept no responsibility until the goods are returned in store. Once the returned item is inspected and deemed to be in the original saleable condition we will refund you excluding delivery charges. Any damage or signs of wear and tear will be assessed by our technicians and the customer charged accordingly.
Mouthpieces, bells and barrels: A one week trial period is permitted for up to 3 mouthpieces, bells, or barrels. All items must be paid for, and we will refund the amount for the unwanted items once the have been returned to us and checked over. The cost of return freight and packaging must be bourne by the customer. Items containing scratches and teeth marks will not be deemed returnable.
Exceptions: Please note that opened boxes of reeds and special order items that have been ordered for you, and itmes that we do not normally carry as a standard stock line are not returnable and non-refundable. Please contact us if you are not sure. Print and sheet music purchased through our website are also non-refundable due to copyright issues so please choose carefully.