"I just wanted to let you know that I really appreciated the service I received for this order. My Bam Bb case arrived this morning - only a day and a half after I ordered it. Your very helpful staff and prompt service is a credit to your business. I'll definitely recommend you to others I know in the market for instrument-related products. AD" ....Thanks for the kind words - SW&B
"You guys must have the largest range of trumpets in Australia! I shop nowhere else and the new Brass Vault is absolutely awesome" Paul Panichi Thanks Paul! SW&B
"I can recommend without reservation the wonderful work done by Sax&Woodwind...and Brass. They have an experienced and dedicated staff who are able to cater for the needs of all students and teachers. It is quite clear to me that they really care about what they do, it is a lot more than just selling product. Their knowledge and experience mean that the customer gets a real service, quite rare, sadly in today's times. I have known Rob Murphy for many years and am thoroughly impressed with the way he has developed this business here in Sydney. It is absolutely first class. As I said, I can give them the highest recommendation and I look forward to my continued association with them, and hope to return to Australia soon as a performer and clinician, and will be happy to work closely with them." Steven Mead ....Wow-thanks Steve! - SW&B
"...last week we were in England. I went to Howarths and tried lots of expensive clarinets...it brought home again how lucky we are in Sydney to have your shop that seemed to have a bigger range of instruments than they did." Mark Walton .....Thank you Mark! - SW&B
"I refer my students to Sax & Woodwind…and Brass because I trust Rob and his team. They really know their stuff when it comes to woodwind and brass. But more than this, they care about making certain that each customer is totally satisfied." Andy Firth .....Thanks Andy! - SW&B
"I have been sending my students to you for around 10 years and I have total confidence in your reliability and professionalism - not once have you let any of my students down. The range at Sax and Woodwind is second to none and the staff at your shop are always knowledgeable and helpful." Chris Wallace ...thank you Chris! - SW&B
I came in with my daughter because she needed to upgrade her saxophone. I just wanted to let you know that we were delighted with your range of instruments and the level of service that was provided. Tanya was very patient with us whilst we tried numerous horns (and mouthpieces). We did not feel rushed or pressured and walked out with a Selmer Reference 54 Alto that is striking in sound and appearance. Keep up the good work. GN
"Package arrived today.Beautifully packed. Thanks for the great service" JB
"I just wanted to say thank you and let you know that I am extremely happy with my new Bass and Eb Clarinet, they are a pleasure to play." (Buffet professional bass clarinet and Tosca Eb)
"Blake and I would like to thank you so much for taking us on board after our bad experience in America. We appreciate your honesty, time and help and will always remember what you have done for us. The selection of clarinets were phenomenal. You showed us professionalism and a lot of trust when purchasing our Buffet Tosca Clarinets B flat and A. Your staff were always ready to help or would pass my messages on to you and my calls were always answered. This was very important to us as we needed these clarinets in a hurry.Sax and Woodwind would always be our first preference and we would highly recommend your excellent services as well as the standard of your instruments are of very high quality.Thank you once again and we look forward to doing more business with you in the near future.Kind regards, Blake and Vivien Lindsay"
"Thanks, the clarinet has arrived, and it is fantastic! Such a beautiful sound; I've no doubt my daughter will have years of enjoyment from it. Thanks to all who helped out with advice, selecting the instrument, packing, posting, etc."
"Thank you for your prompt and excellent service, the mouthpeice has arrived in one piece and my daughter is very happy.
Thank you again."
"(My order) arrived today in perfect condition. So quickly and professionally done. Thank you and all those involved in giving me such satisfaction in your service!!"
"I am a happy chappy and thank you very much for your fast response to my order, zippy mail out and the help and advice I received...I will be back"
“Thank you for your informative reply. We went up to the shop this Saturday past and bought a Buffet E11, helped by an excellent assistant. We had a lovely morning in your store and will certainly deal with no one else in future. Thank you for all your assistance.”
“Hello folks, The YPC 62 piccolo arrived via mail today. Excellent instrument, excellent service, and excellent price - keep up the good work.”
“Hi, thanks very much for the info, and thank you all again for the quality of your service. This is why I keep coming back to you guys at Sax & Woodwind. Top quality service and products with highly knowledgeable people behind the counter is the best kind of combination for a top music store, and you guys deliver every time, without fail.”
“Thanks for the reply your customer service has been excellent!”
"Many thanks - Excellent Service."
"Hi, I just wanted to say thank you for your prompt, helpful & friendly service"
"Thanks once again for everything thus far. You and Jeff have been most welcoming and professional in all the dealings that I have had with your company and I would not hesitate in referring any potential sales your way"