Instrument Repairs and Servicing
Sax & Woodwind...and Brass services clarinets, flutes, saxophones, trumpets, trombones, oboes, bassoons, and lower brass. We are authorised repairers for all major wind instrument brands. This article may help if it has been recommended that your instrument be serviced and you are not sure why.
Please note that we do not offer free services on the instruments we sell.
A service involves disassembling the instrument, cleaning, and replacing parts as required in order to rectify the effects of wear and tear and is not covered under warranty. This is not the same as making adjustments to a relatively new instrument to ensure it is performing to factory specifications.
If adjustments are required during the first year or so that are not the result of mishandling or wear and tear, we are usually able to help you on the spot - please call to make sure we have a technician available!
Bookings are essential!
If you have a problem with your instrument, new or not, we may be able to perform a quick or temporary fix to get you out of trouble while you wait for your service. Please call and ask.
A service price guide is on the booking page:
- Chemical cleaning
- Ultrasonic cleaning*
- The latest repair techniques used
- Modern precision tooling and equipment
- Internationally trained technicians
- Personalised service, whether student or professional instruments
- Minor/emergency repairs
- Annual services
- Dent removal
- Instrument overhauls
- Modifications and customisation
*Ultrasonic cleaning can adversely affect the finish of some instruments particularly if the finish has been predisposed by age or use. Sax & Woodwind does not accept responsibility for this.
Nut allergies: please inform staff if you have a nut allergy and we will do our best to accommodate your needs. However we cannot guarantee zero traces of nuts in and around the workshop and store. Unless requested, our technicians use sweet almond oil to oil wooden instruments. If you have a nut allergy and let us know, we will use synthetic bore oil.
Warranties: if you have purchased the instrument from us and you think the repair is a warranty issue, just ask and our technicians will assess the instrument. If necessary we will contact the factory or supplier. Please note that some lacquer problems, case issues, as well as normal wear and tear and damage, are not covered by the manufacturer's warranty. Cases may have a shorter warranty period than the instrument itself.
Replacement instruments: if required while yours is being serviced or repaired, we may be able provide a replacement for a minimal fee for as long as your instrument is with us. (Student instruments only are available, and quantities are limited - please enquire).
Payment: required on pickup of instrument. Please bring your receipt. Failure to pay for the instrument within 3 months of the customer being informed of its completion will result in the sale of the instrument to recoup costs.
Pads, cork, or spare parts are not available for public purchase. Only experienced technicians should perform repairs or maintenance on your instrument. However if you would like to purchase pads or spare parts, please try the suppliers linked below.
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