Delivery and Shipping
Covid Due to the increase in online shopping during Covid restrictions some freight companies are not requiring a signature on delivery. If you are concerned please arrange for delivery to an address that will be attended to during normal business hours, for example a place of work.
Availability Sax and Woodwind...and Brass recommends that you contact us before placing your order to ensure that you clearly understand the likely delivery time for your order. We will contact you if we do not have the item in stock.
Freight companies Small shipments are sent by Australia Post. Larger shipments may be sent by Couriers Please, TNT or Northline.
Authority to leave You may prefer to arrange delivery to your place of work if you are not at home during the day. If you choose "Authority to leave" Sax and Woodwind cannot be responsible for loss or damage once the item is delivered.
- Orders over $250: We require a signature for delivery and will automatically change our method of delivery to a method that requires a signature on delivery.
- Couriers DO NOT deliver to PO Boxes.
Delivery Time Estimates (during normal times)
- Australia Post 2-3 business days, longer for remote areas
- Courier to metropolitan areas: 1-3 business days, longer for remote areas
We are reliant on suppliers and freight companies and cannot guarantee delivery times, even where we have provided an estimate. If you require urgent delivery please contact us and we will endeavor to assist.
Overseas customers should make themselves aware of the fees and charges relating to the import of goods into their country. Customs, taxes and/or duties vary from country to country and will always be paid by the recipient of the order. We are not be responsible for delays and charges due to Customs and local Post Office/Courier issues in your country.
Payment for international orders may be subject to exchange rates and fees specific to the credit card type and payment pathway (on our website this is Paypal Express). These are not within our control and we are not responsible for these fees.
International orders are normally shipped by air, though the specific type of service varies by country and depends on the amount of available insurance coverage. A signature on delivery is required for all overseas shipments. If your payment does not include sufficient shipping costs, we will contact you. Delivery time is subject to the method used and local delivery times at the destination.
We reserve the right to cancel orders for certain countries due to shipping risks. If this is the case we will contact you and refund any payment you may have made.