Delivery and Shipping
Product Availability: Sax and Woodwind...and Brass recommends that you contact us before placing your order to ensure that you clearly understand the likely delivery time for your order. We will contact you if we do not have the item in stock.
Freight companies Small shipments are sent by Australia Post. Larger shipments may be sent by Couriers Please, TNT, DHL, Northline or other.
Authority to leave If you choose "Authority to leave" (ie no signature required) Sax and Woodwind will not be responsible for loss or damage once the item is marked by the delivery service as delivered. You may prefer to arrange delivery to another address if you are not at home during the day.
- Orders over $250: We require a signature for delivery and will automatically change our method of delivery to a method that requires this.
- Couriers DO NOT deliver to PO Boxes.
Delivery Time Estimates (during normal times)
- Orders are shipped during business hours Monday to Friday excluding public holidays.
- Australia Post 2-3 business days, longer for remote areas
- Courier to metropolitan areas: 1-3 business days, longer for remote areas
Deliveries are reliant on external suppliers and freight companies. Sax & Woodwind cannot guarantee delivery times, even where an estimate has been provided. If you require urgent delivery please contact us and we will endeavor to assist.
International Delivery: High value orders will require a custom shipping quote.
Overseas customers, or customers wishing to purchase items from Sax and Woodwind for export out of Australia should make themselves aware of the fees and charges relating to the import of goods into the destination country. Customs, taxes and/or duties vary from country to country and will always be paid by the recipient of the order. Sax and Woodwind is not responsible for delays and charges due to Customs and local Post Office/Courier issues in other countries.
Payment for international orders may be subject to exchange rates and fees specific to the credit card type and payment pathway (on our website this is Paypal Express). These are not within the control of or the responsibility of Sax and Woodwind.
International orders are normally shipped by air, though the specific type of service varies by country and depends on the amount of available insurance coverage. A signature on delivery is required for all overseas shipments. If your payment does not include sufficient shipping costs, we will contact you. Delivery time is subject to the method used and local delivery times at the destination.
We reserve the right to cancel orders for certain countries due to shipping risks. If this is the case we will contact you and refund any payment you may have made.
International Customers purchasing for Australian delivery or in-store pickup
Please use an Australian address for the shipping address. Only exports are GST exempt. All items for delivery or collection within Australia will be subject to GST.
If an order from overseas requires Australian GST we will let you know the amount to be paid.