Covid 19 - Keeping Safe
Health and Safety
We are open for business! For information on delays please scroll to the end of this article.
In the light of further cases of Covid 19 in NSW and further afield, we have made some changes to our current procedures. This will help to keep our staff and customers safe, and help us to remain open and provide personal service to our musical community.
- Please do not visit if you have any respiratory symptoms at all. We reserve the right not to serve customers with symptoms.
- If the shop has more than a couple of groups of people already here, you may be asked to wait outside or in another area of the shop - we apologise for this inconvenience.
- All customers regardless of age are asked to use the hand sanitiser provided upon entering our store.
- A barrier in front of the counter will help us all maintain our 1.5 metre safety zones.
Services and repairs - 1 week quarantining of instruments - we apologise!
Studies on coronaviruses, have found that the viruses can survive on metal, glass and plastic for several days. In order to protect our staff and other customers, instruments brought here for servicing or repairs will be quarantined for 1 week before any work is done.
Our technicians may be able to perform quick fixes. However, services and repairs that require dissassembling the instrument are subject to the 7 day quarantine. We greatly appreciate your patience and understanding with this matter!
Mouthpiece testing - we have a dedicated mouthpiece sanitising station so all brass and woodwind mouthpieces are sanitised and ready for testing.
Instrument testing - due to the nature of wind instruments and the difficulty of sanitising them, we are limiting instrument trials only to those people who are fully intending to purchase that day. Our specialist staff can help with any information you require to help you narrow your choices if you are not intending on purchasing that day.
From Saturday March 21, Sax & Woodwind...and Brass will be accepting contactless payments only (credit cards, eftpos cards, and direct bank deposits). If this is an issue for you please call 02 9557 4588.
-Increased cleaning and sanitsing of frequently used fixtures and areas in the store.
-Hand sanitiser is available at the counter and all key points in the store, office, and workshop.
-isolating and monitoring a dedicated mouthpiece sanitising area
Staff have been asked to stay home if they have any upper respiratory symptoms, and this is being adhered to strictly. Please do not visit our store if you have similar symptoms, or if anyone at home is self isolating.
These procedures will be reviewed and updated as the situation develops.
Our online store will remain open.
If you would like to purchase an instrument online and are concerned about Covid-19, please call or email to discuss.
Stockholding and Pricing
Almost all products we sell are imported into Australia from overseas, either by ourselves or local suppliers.
Many of our favourite brands are located in countries heavily affected by Covid-19, and factories in some of these areas have begun re-opening. Products from Europe, the UK, Japan, China and other countries are once again starting to be manufactured. Whilst sea freight largely continues with minor disruptions, air freight has been heavily affected. All this means that the replenishment of certain stock lines could be delayed. We believe that the time taken to transport products from their source is sufficient to function as a quarantine. Also many shipments from overseas are fumigated prior to going through Customs.
The Australian exchange rate has suffered badly against the US dollar and the Euro, which means that some products have undergone price increases such as reeds and most instrument and accessory lines. We apologise for these unforseen and unavoidable price increases, and hope that in time the exchange rate will improve once again.
On the bright side - most of our instruments are still available at our usual great prices!
A message from Australia Post regarding delivery delays:
Our business is adapting to the challenges presented by the pandemic, which means our normal practice of delivery has been impacted. As a result, we’re experiencing substantial delays in our network.
These delays are due to:
- a reduction in air freight capacity and passenger flights (which also carry our parcels)
- a significant increase in parcels volumes, many of which require manual sorting
- health and safety requirements in our network (such as social distancing through zoning, and dedicated shift start times to reduce cross-over of workers)
We know these delays are frustrating, and we’re doing everything we can to keep delivering as safely and quickly as possible.
Victoria destined parcels: With the massive demand and current workforce capacity constraints in Victoria, we foresee an additional 3-day delay for all deliveries in Victoria.
Express Post delays: Our Express Post service is seeing significant delays in delivery. This means that while we continue to prioritise Express Post, and most parcels shipped via this service arrive on time, some could take 5 business days or more to reach their destination.